Amala (Mobile App) — Terms of Service

Audience: users of the Amala mobile app (clients looking for manpower / domestic-worker services).
Last updated: 24 June 2026
Effective date: 14 July 2026

Important — please read carefully. These Terms of Service ("Terms") are a legally binding agreement between you and Tarmeez SPC. By creating an account, accessing, or using the Amala mobile application, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use Amala.

Agencies that list workers or services do not use the mobile app to do so; their use of the Amala Agency Dashboard is governed by separate Dashboard Terms of Service.

1. Who we are

"Amala" (Arabic: عمالة) is a mobile application operated by Tarmeez SPC (شركة ترميز ش.ش.و), a company registered in the Sultanate of Oman ("Amala", "we", "us", or "our").

2. Definitions

• "App" / "Platform" — the Amala mobile application and any related services we provide through it.
• "You" / "User" — a person who uses the App to find, browse, or contact manpower or domestic-worker services (a Client).
• "Agency" — a recruitment office or manpower-supply business, licensed in the Sultanate of Oman, that lists workers or services for you to discover and contact.
• "Worker" — an individual whose profile or services are listed by an Agency.
• "Recruitment Transaction" — any contract, engagement, hiring, payment, or arrangement entered into between you and an Agency (or a Worker), whether initiated through the App or otherwise.

3. Nature of the service — Amala is an intermediary only

This is the most important term. Please read it carefully.

3.1. Amala is a neutral technology platform and intermediary. The App is a listing and discovery service that lets licensed Agencies advertise workers and services, and lets you discover, browse, and contact those Agencies. Amala's role is strictly limited to facilitating introductions and the exchange of information between you and Agencies.

3.2. Amala is not a recruitment agency, manpower-supply office, or employer. We do not recruit, supply, sponsor, employ, train, transport, or place any Worker, and we hold no licence to carry on recruitment activity in the Sultanate of Oman.

3.3. Amala is not a party to any Recruitment Transaction. Any contract, agreement, payment, or arrangement relating to a Worker is made solely and directly between you and the Agency (and, where applicable, the Worker). Amala is not a party to it, does not act as agent, guarantor, sponsor, or representative of either side, and assumes no obligation or liability under it.

3.4. No control, no guarantee, no endorsement. We do not control, supervise, employ, or manage any Agency or Worker. We do not guarantee the licensing status, identity, qualifications, character, availability, conduct, performance, or suitability of any Agency or Worker, nor the accuracy of any listing. The presence of an Agency, Worker, or listing on the App is not an endorsement or recommendation by Amala.

3.5. Your independent decision. Any decision to contact an Agency, engage a Worker, sign a contract, or make a payment is your own independent decision, made at your own risk, after your own checks (see sections 4 and 5).

4. Agencies are independently responsible

Agencies listed on the App are independent businesses, not part of Amala. Each Agency is solely responsible for its own licensing, its listings, the workers and services it offers, the contract it makes with you, the wages and welfare of its workers, and the handling of any complaint or dispute. The Agency's obligations are set out in the separate Dashboard Terms that apply to it. Amala does not stand behind, and is not responsible for, any Agency's acts or omissions.

5. Your responsibilities

By using the App, you agree that:

5.1. You will verify the licence and credentials of any Agency directly with the Agency and, where appropriate, with the Ministry of Labour or other competent authority, before engaging it.

5.2. You will carry out your own due diligence on any Agency, Worker, contract, price, and service before entering into any Recruitment Transaction, and you understand that you contract directly with the Agency, not with Amala.

5.3. You will comply with all applicable Omani laws when engaging, sponsoring, hosting, or employing any Worker — including the Labour Law (Royal Decree 53/2023) and the regulations governing domestic workers — and you will treat any Worker lawfully and humanely.

5.4. You understand that Amala does not collect, hold, escrow, or guarantee any payment you make to an Agency or Worker. Any payment is at your own risk and is solely a matter between you and the Agency.

6. No liability for dealings between you and Agencies

6.1. Amala is not responsible for any issue, dispute, loss, or damage arising between you and an Agency (or a Worker). This includes, without limitation: the quality, conduct, or performance of any Agency or Worker; any breach of contract; non-delivery or non-performance of services; the absconding, illness, injury, or misconduct of a Worker; fraud or misrepresentation; payments, fees, refunds, or deposits; visas, permits, or sponsorship; and any personal injury, property damage, or other harm.

6.2. Any complaint, claim, or dispute concerning a Recruitment Transaction must be raised directly with the relevant Agency, and, where appropriate, with the competent authorities of the Sultanate of Oman (such as the Ministry of Labour or the Consumer Protection Authority).

6.3. While we may, at our sole discretion, choose to pass on a report or assist communication between you and an Agency, we are under no obligation to do so, and any such assistance does not make Amala a party to, or responsible for, the underlying matter.

7. Your account and eligibility

7.1. You must be at least 18 years old and legally capable of entering into a binding contract under Omani law to use the App.

7.2. We use passwordless sign-in (a one-time code sent to your email, or sign-in with Google). You are responsible for keeping access to your email and device secure, and for all activity under your account.

7.3. You agree to provide accurate, current, and complete information and to keep it updated. We may suspend or close accounts that contain false information or that are used in breach of these Terms.

8. Acceptable use

You agree not to:

• use the App for any unlawful, fraudulent, or harmful purpose, or in breach of any Omani law;
• post or transmit content (such as enquiries, messages, or reviews) that is false, misleading, defamatory, obscene, discriminatory, or that infringes the rights of others;
• harass, deceive, or exploit any Agency or Worker, or use the App in any way connected with trafficking or forced labour;
• impersonate any person or misrepresent your identity;
• collect, scrape, or harvest data of Agencies, Workers, or other users, or use contact details obtained through the App for bulk or unsolicited marketing;
• introduce malware, attempt unauthorised access, or interfere with the security or operation of the App.

We may remove any content, and suspend or terminate any account, at our discretion, where we reasonably believe these Terms or the law have been breached.

9. Your content and our intellectual property

9.1. You retain ownership of the content you submit (such as enquiries, messages, and reviews). By submitting it, you grant Amala a non-exclusive, royalty-free licence to host, store, and display that content solely for the purpose of operating the App. You are responsible for your content and confirm you hold the rights needed to submit it.

9.2. The Amala name, logo, design, software, and related intellectual property are owned by Tarmeez SPC (or our licensors) and may not be used without our prior written consent.

10. Fees

10.1. Use of the App is currently provided free of charge, unless stated otherwise in the App. We may introduce paid features in future; any fees will be disclosed clearly before you incur them.

10.2. Amala never charges any Worker any amount, and the App must not be used to charge any Worker any fee in return for recruitment or employment.

11. Disclaimers and limitation of liability

11.1. "As is". The App is provided on an "as is" and "as available" basis. To the maximum extent permitted by the laws of the Sultanate of Oman, Amala makes no warranties of any kind, express or implied, regarding the App, the listings, or any Agency or Worker, including as to accuracy, reliability, availability, fitness for a particular purpose, or non-infringement.

11.2. Limitation. To the maximum extent permitted by Omani law, Amala (and its owners, managers, employees, and partners) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, data, goodwill, or opportunity, arising out of or in connection with your use of the App or any Recruitment Transaction.

11.3. Cap. To the maximum extent permitted by Omani law, Amala's total aggregate liability to you for all claims arising out of or relating to the App shall not exceed the greater of (a) the total fees you paid to Amala (if any) in the twelve (12) months before the event giving rise to the claim, or (b) OMR 50 (fifty Omani Rials).

11.4. Carve-out. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under the laws of the Sultanate of Oman (including liability for fraud, or for death or personal injury caused by our gross negligence), or your statutory rights as a consumer.

12. Indemnity

You agree to indemnify and hold harmless Amala and Tarmeez SPC against any claim, loss, liability, cost, or expense (including reasonable legal fees) arising out of: (a) your use of the App; (b) your content; (c) your breach of these Terms or of any applicable law; or (d) any Recruitment Transaction or dispute to which you are a party.

13. Suspension and termination

13.1. You may stop using the App and close your account at any time.

13.2. We may suspend or terminate your access, with or without notice, if you breach these Terms or applicable law, if required by a competent authority, or to protect the App or other users.

13.3. Sections that by their nature should survive termination (including sections 3, 4, 6, 11, and 14) will continue to apply.

14. Privacy and governing law

14.1. Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the Personal Data Protection Law of the Sultanate of Oman (Royal Decree 6/2022).

14.2. These Terms are governed by the laws of the Sultanate of Oman. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of the Sultanate of Oman.

15. Changes and contact

15.1. We may update these Terms from time to time. We will post the updated version in the App with a new "Last updated" date and, where the changes are material, give you reasonable notice. Your continued use of the App after the changes take effect constitutes your acceptance of the updated Terms.

15.2. For any question about these Terms, contact:

Tarmeez SPC — Amala
Email: info@amala.om · Phone: +968 7171 8994 · Website: https://amala.om

These Terms are also available in Arabic. In the event of any conflict between the English and Arabic versions, the Arabic version shall prevail.

See also: Privacy Policy · Delete your account · Back to the Amala website