Amala (Mobile App) — Privacy Policy

Audience: users of the Amala mobile app (clients).
Last updated: 24 June 2026
Effective date: 14 July 2026

This Privacy Policy explains how Tarmeez SPC (شركة ترميز ش.ش.و) ("Amala", "we", "us") collects, uses, shares, and protects your personal data when you use the Amala (عمالة) mobile application. We process personal data in accordance with the Personal Data Protection Law of the Sultanate of Oman (Royal Decree No. 6/2022) and its Executive Regulations ("PDPL").

By using Amala, you confirm that you have read this Policy. Where the law requires it, we will ask for your explicit consent before processing your personal data.

If you are an Agency using the Amala Agency Dashboard, a separate Dashboard Privacy Policy applies to that use.

1. Who is responsible for your data (the Controller)

2. The personal data we collect

a) Data you give us

• Account data — your name, email address, and mobile number used to register and sign in.
• Profile data — any additional details you choose to add to your profile.
• Communications — enquiries, messages, feedback, and support requests you send us or send to an Agency through the App.

b) Data we collect automatically

• Device and usage data — device model, operating system, app version, language, unique device identifiers, IP address, and how you interact with the App (screens viewed, searches, taps).
• Approximate or precise location — only where you enable it (for example, to show nearby agencies or to open a location in Maps). You can control this through your device settings.

c) Data from third parties

• Sign-in providers — if you sign in with Google, we receive your name and email from Google.

We do not intentionally collect sensitive personal data (such as health, genetic, biometric, religious, or similar data). Please do not submit such data unless we specifically request it and you give your explicit consent.

3. How we use your data, and our lawful basis

Where we rely on your explicit consent, you may withdraw it at any time (see section 8); withdrawal does not affect processing carried out before withdrawal.

4. Marketing communications

We will only send you advertising or marketing material with your prior written consent, as required by the PDPL. You can opt out at any time using the unsubscribe link, your in-app settings, or by contacting support@amala.om. We will still send you essential service messages (such as login codes and account or security notices).

5. How we share your data

We do not sell your personal data. We share it only as follows:

• With Agencies — when you choose to contact an Agency or enquire about a Worker, the information you provide for that purpose is shared with the relevant Agency so they can respond. Each Agency is an independent controller of the data it receives and is responsible for its own use of that data.
• With service providers — trusted providers who help us operate the App (for example, cloud hosting, email/SMS delivery, and analytics), acting on our instructions and bound by confidentiality and data-protection obligations.
• For legal reasons — where required by law, court order, or a competent authority of the Sultanate of Oman, or to protect our rights, users, or the public.
• In a business transfer — if Amala or Tarmeez SPC is involved in a merger, acquisition, or sale of assets, your data may be transferred subject to this Policy.

6. International transfers

Some of our service providers may store or process data outside the Sultanate of Oman. Where we transfer personal data abroad, we will, in accordance with the PDPL, ensure an adequate level of protection and obtain your express consent where required, and we will take reasonable steps to keep your data secure.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this Policy, or for as long as required by Omani law. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain certain records by law.

8. Your rights

Subject to the PDPL, you have the right to: be informed; access your data; rectify inaccurate data; erase your data where applicable; withdraw consent at any time; object to or restrict certain processing (including direct marketing); data portability; and complain to the regulator (see section 10).

To exercise any of these rights, contact support@amala.om. We will respond within the period required by the PDPL (within 45 days of your request, unless a different period applies). We may need to verify your identity before acting on a request.

9. Security and children

We apply reasonable technical and organisational measures to protect your personal data — including encryption in transit, access controls, and secure storage of authentication credentials. No system is completely secure, but we review our measures regularly. If a personal-data breach affecting you occurs, we will notify the Ministry of Transport, Communications and Information Technology (MTCIT) and affected individuals as required by the PDPL.

Amala is intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child's data has been provided to us, contact support@amala.om and we will delete it.

10. The regulator, changes, and contact

The PDPL is supervised by the Ministry of Transport, Communications and Information Technology (MTCIT) of the Sultanate of Oman. If you have a concern, please contact us first at support@amala.om; you also have the right to lodge a complaint with the MTCIT.

We may update this Policy from time to time and will post the updated version in the App with a new "Last updated" date. For any question about this Policy or your personal data:

Tarmeez SPC — Amala · Privacy: support@amala.om · General: info@amala.om · Phone: +968 7171 8994

This Policy is also available in Arabic. In the event of any conflict between the English and Arabic versions, the Arabic version shall prevail.

See also: Terms of Service · Delete your account · Back to the Amala website